Delivery, Postal & Refund Policy

Service Expected Arrival Flat Fee
Royal Mail Tracked 48TM Usually takes between 2-4 working days, including saturdays. can rarely take up to 5 working days. £ 3.50
Royal Mail Tracked 24TM 1-3 day tracked service. Usually arrives next day*, including Saturdays. £ 4.99
Royal Mail special deliveryby 1pmTM Guaranteed by next working day before 1pm £ 7.50

Discreet Delivery:

All packages are delivered in white or brown discreet unbranded packaging without any mention of Our fully tracked service lets you check where your medication is at each step of your order. A signature is required only for Special Delivery items.

Please be aware that issues with verifying you are over the age of 18 or any queries our clinicians might have about your medication can lead to delays in delivery. We will always get in touch as soon as possible if this is the case.

Our online pharmacy and prescription service is only available to individuals in England, Scotland and Wales.

*Please keep in mind only orders placed before 12:00 pm on normal weekdays are dispatched on the same day. This is to give our clinicians and pharmacy staff enough time to check over the answers to your health questionnaire and issue and pack your medication before it is collected by the Royal Mail. The Royal Mail collects our orders at 3.30 pm.

Refund Policy:

We cannot accept returns of prescription and over-the-counter (OTC) medication. This is for safety reasons. Any unwanted or unused medication should be taken to a local pharmacy to be disposed of.

Because of this, we are unable to offer refunds for medicines that have been shipped to you. For prescription-only-medicine (POM) orders you wish to cancel, you must let us know before our prescribers approve the prescription to receive a refund.

For orders of non-medical products, you will have 14 days to change your mind about the product. This 14-day period starts from when you receive the product, or when the product is shipped in instalments, 14 days from the date of receiving the last instalment. Some non-medical products are exempt from this, such as sealed products which are not suitable for return.

In the event that a product is damaged or defective, or we have sent the wrong product to you we will accept returns on the product. We are unable to reimburse you for the cost of returning it to us. We will replace the product or issue a refund.

Your statutory rights are not affected. For more information, please contact one of our trained pharmacy team.