XRP Health Ltd

(Tranding name: letterboxpharmacy.com) Practice Leaflet

1. Who Are We

We are “distance selling” or internet pharmacy. As an online pharmacy, letterboxpharmacy.com (XRP health ltd) offers a wide range of services for you and your family, wherever you live in England. Being a registered distance selling pharmacy (DSP), there are certain ways we can and can’t deliver our business, one of which is providing essential service such as receiving unwanted medication directly or handing out medication from the pharmacy premises. This means all essential services are provided in a non-face-to-face way, I.E. Telephone, website, delivery and email. For more information, contact our pharmacy teams.

We are registered with the general pharmaceutical council and have a pharmacist available throughout normal operating hours.

2. NHS Services

  • 2.1 Dispensing

    At letterboxpharmacy.com we dispense NHS prescriptions registered by the general pharmaceutical council (GPHC) which means we are accredited to provide such service. Delivery of medication is made anywhere in the UK, in which we provide and support information / advice on best supporting you with pharmaceutical care. However, it is important to understand as we are a distance selling pharmacy (DSP) you will be unable to collect the medication from our premises and your admission to our site will be rejected. XRP health ltd (trading name: letterboxpharmacy.com) practice leaflet our premises is governed by the GPHC principles and standards and therefore provide safe, clean, and professional service. Our pharmacy is well stocked allowing us to dispense your medication promptly and accurately. Dispensing of your medication can include repeat dispensing, electronic repeat dispensing and acute dispensing.

  • 2.2 Repeat Dispensing

    As mentioned above, we do dispense NHS repeat dispensing prescription which is issued by your doctor. To get more information on how we can set this up, contact us directly.

  • 2.3 Medicine Containers

    As an industry standard (community pharmacies and Distance Selling Pharmacies), all medication which are dispensed in containers will be in child-resistant containers. However, if you require this not to be, for example due to dexterity compromises, please let us know so we can provide alternative. Please note, in all instances, medicines are to be kept out of the reach and sight of children. If you require on safe measures and storage of medicine, please do not hesitate to contact us.
    If you

  • 2.4 NHS Unwanted Medicines Service

    Please contact us if you have any unwanted medicines that you need to return to the pharmacy where we will dispose of them safely.

  • 2.5 NHS Health Advice And Self-Care

    The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, information can be found on our website, allowing you to organise consultation via telephone or video call.

    There is a section on the website giving information on how to best care for yourself and loved ones. Such information includes how to live a healthy life, for example, advice on how to stop smoking or healthy diets. If you wanted to find out more information, or trained staff and pharmacist can signpost and steer you to reputable resources or better still can organise a session through the digital platforms to discuss with you directly.

  • 2.6 Signposting

    We can direct you to providers of services that we do not provide at our pharmacy. See the website or ask for details.

  • 2.7 Promotion Of Health Lifestyles

    We can provide advice on how to make your lifestyle healthier and seek to identify ways that we can assist you to achieve healthier living. We also take part in Public Health Campaigns.

  • 2.8 Medicines Use Reviews

    You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on this service.

  • 2.9 New Medicines Service

    If you are prescribed a new medicine which is either for Hypertension (high blood pressure), Anticoagulation (blood thinning therapy), Asthma, or COPD (chronic obstructive pulmonary disease), for the first time, you are eligible for the new medicine service. The pharmacist can offer advice and help you through the first few weeks of treatment to ensure you get the most benefit from the medicine with additional lifestyle advice and support.

  • 2.10 Patient Medication Records

    Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please contact the pharmacy directly.

  • 2.11 We Provide The Above NHS Services On Behalf Of

    NHS England PO Box 16738, Redditch, B97 9PT.
    [email protected] 0300 311 22 33

3. Other Services

  • 3.1 Medicines Sales

    We keep a wide range of medicines and vitamins and mineral supplements and can give online / telephone advice on best use of these.

  • 3.2 Emergency Supplies

    If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help. We must stress that this can only be done in genuine emergencies, and it may incur a charge. Please contact the Pharmacy for more details. Your doctor can also contact us to request an urgent supply of medicines for you.

  • 3.3 Comments, Suggestions, Complaints And Compliments

    Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide from this pharmacy. If you have any comments, suggestions or complaints, or would like to know more about the services we offer, please telephone or email us. There is a quick feedback box available at the bottom of the webpage. We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist / Complaints Manager will give you further information. You can also complain directly to NHS England (see section 2.11). Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. The pharmacy is not obliged to serve violent or abusive customers.

  • 3.4 Pharmacy Services

    This is a distance selling pharmacy and therefore not open to the public to visit in person for NHS essential services. All our services are provided online, by phone, by video, or by post.

    The Pharmacist is available Mon-Fri, 9am- 6pm. The Web site is accessible 24/7.


    Monday - Friday 9am to 6pm

    When the pharmacy is closed, if you urgently need medical help or advice, but it's not a lifethreatening situation, contact NHS 111, by calling 111.

    Information can also be accessed at www.nhs.uk.

  • 3.6 Our Pharmacy Setting

    Pharmacy owner: XRP Health Ltd

    Owners name: H.Khatun

    Premises address and Main office : 20 Spelman Street, London, E1 5LQ

    Telephone number : 0207 377 0727

    Email: [email protected]

    Trading name: LetterBoxPharmacy.com.

    Superintendent: Shafia Khatun, GPHC Registration number: 2069539

    Our pharmacist: This will be published on the home page with their GPHC registration number

  • 3.7 How To Register Or Nominate With Us

    Simple way is to fill in the registration form in the home page, alternatively call or email us with your details.

If you require a physical version of this practice leaflet, please contact us and we will put one in the post for you.